Yes, at any time. As your needs change, your plan can change with you.
Can I upgrade my membership tier?
No, all yearly memberships are non-refundable.
Are yearly memberships refundable?
No. Your membership covers the alerts, planning, sourcing, and execution — the intelligence and the labor. Gifts, reservations, and date-related costs are billed separately and paid by you. Think of us as the strategist, not the wallet.
Does the pricing include the cost of gifts?
Yes — just complete a new Dossier for the new partner, and we'll take it from there. A quick admin fee applies: $100 for Essential members, $250 for Signature and Executive members. Send us an email and we'll handle the rest.
What if we break up? Can I swap it out for someone else?
Membership & Billing
At this time, we're only working with clients based in the U.S. — but we'd love to hear from you as we grow.
Do you work with clients outside the U.S.?
Monthly memberships can be canceled after the initial 4-month commitment. Just send us an email letting us know you'd like to cancel — no hassle, no hoops. We'll send a confirmation once it's processed.
How do I cancel my membership?
As much or as little as you're comfortable with. The more we know, the sharper our suggestions.
How much detail do I need to provide in the Dossier?
Always. Everything in your Dossier is used solely to serve you and is never shared, sold, or disclosed. Discretion is our foundation — with your data, and with everything else.
Is my information kept confidential?
For emails, will show up from "SPC" — discretion, built in.
Banks and card networks require the inclusion of certain types of information that help customers understand their statements, and statement descriptors provide this information. It will appear as “Silentpartnerconcierge”.
How will this look on my email & billing/credit card statement?
DOSSIER & Discretion
For Signature and Executive members, we never purchase or book anything without your approval first. You'll have 2 business days to approve or send us back to the drawing board — and if it's a no, we regroup and try again. No guessing, no surprise charges.
What if your suggestions don't nail the mark?
Of course. Consider it a standing order — just let us know, and we'll handle the research and logistics from there.
Can I request a specific gift or idea instead of waiting for suggestions?
Reach out as soon as possible — while we can't guarantee same-day miracles, we'll always do everything we can to get you covered.
What if I have a last-minute date or emergency gift need?
Not at this time. À La Carte access is currently a member's privilege. Join any tier to unlock it.
